Oakfield Street Surgery

Neither patients nor doctors like interruptions during a consultation. Nevertheless if your matter is urgent the duty doctor will deal with it. If you need to speak to a specific doctor on a non-urgent matter you may find they are unable to get back to you on the same day. Please remember: if your query is non-clinical, is regarding a test result or a completion of a medical form, the administrative staff may be able to help. The nurses are also available for consultation on clinical matters and can tell you if you need to speak to a doctor.

HOW DO I...
Make An Appointment?

Consultations are by appointment and can be booked either by calling at the surgery or by telephoning 0844 477 3115 during opening hours. Appointments are booked at 10-minute intervals. Each morning there are open access surgeries for patients who wish to be seen within 24 hours, although it may not be with your usual doctor. You can book routine appointments up to a month in advance. We offer a chaperone service at the surgery if required and have trained chaperones.  Whenever possible, please let us know when you make your appointment if you might require a chaperone. If you need more time with the doctor to discuss several issues please, ask for a double appointment.

Please inform us if you cannot keep your appointment. It can then be given to another patient.

HOW DO I...
Obtain A Home Visit?

Home visits are made, at the doctor's discretion, to patients unfit to attend the surgery. Requests for these visits should be made as early as possible by telephoning 0844 477 3115. It is not normal practice to do home visits for children, except in exceptional circumstances. Requests received after 10.30am may result in delays as the doctors are already out on their rounds by then.