Complaints Procedure

We aim to provide the best possible service to our patients, but misunderstandings do sometimes happen. We operate a practice-based complaints procedure and a summary can be found on the surgery notice board. Full details are also available at reception.

If you wish to make a complaint you can either ask about the procedure at reception or request a meeting with our Practice Business Manager, Mr Andy Williams.

If you wish to subnit a concern in writing please email: oakfield.surgery@wales.nhs.uk

or write to:

The Practice Business Manager

Oakfield Surgery

Oakfield Street

Ystrad Mynach

CF82 7WX


Please feel free to discuss concerns at the time when they occur. We aim for a speedy resolution of problems to a mutual satisfaction.

Local Practice Complaints Leaflet

National 'Putting Things Right' Leaflet

National 'Putting Things Right for Children & Young People' Leaflet

Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it