We aim to provide the best possible service to our patients, but misunderstandings do sometimes happen. We operate a practice-based complaints procedure and a summary can be found on the surgery notice board. Full details are also available at reception.
If you wish to make a complaint you can either ask about the procedure at reception or request a meeting with our Practice Business Manager, Mr Andy Williams.
If you wish to submit a concern in writing please email: oakfield.surgery@wales.nhs.uk
or write to:
The Practice Business Manager
Oakfield Surgery
Oakfield Street
Ystrad Mynach
CF82 7WX
Please feel free to discuss concerns at the time when they occur. We aim for a speedy resolution of problems to a mutual satisfaction.
Local Practice Complaints Leaflet (PDF, 533KB)
National 'Putting Things Right' Leaflet (PDF, 134KB)
National 'Putting Things Right for Children & Young People' Leaflet