Your medical records are held in strictest confidence. Staff are instructed to follow the regulations as laid down in the Data Protection Act (1998) and the Access to Health Records Act (1990).

Should you have any queries regarding confidentiality, please ask to speak to our practice business manager, Mr Andy Williams.


We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others. All incoming and outgoing telephone calls are recorded for training and quality purposes.

You have a right to see your records if you wish.  Please ask at reception if you would like further details. An appointment will be required.

If you have any issues with the data that we hold about you or how we use it, please address your concerns to the Practice Business Manager.

If you are unhappy with the way we are using your data you also have the right to complain. Complaints of this nature should be directed to the Wales Information Commissioner at:

Information Commissioner’s Office – Wales, 2nd Floor, Churchill House, Churchill Way, Cardiff CF10 2HH

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