Home visits are made, at the doctor's discretion, to patients who are housebound or unfit to attend the surgery.
Requests for these visits should be made as early as possible by telephoning 01443 812 979 before 10:30
It is not normal practice to do home visits for children, except in exceptional circumstances.
If you are unsure whether a house visit is apporopriate please read the ABUHB Guidance below.
Requests received after 10.30am may result in delays as the doctors are already out on their rounds by then.
ABUHB Home Visit Guidance
Chest pain, shortness of breath and loss of consciousness are emergencies please dial 999 for these symptoms
Requests for visits should be made before 10:30am and at the latest 12noon. Visiting will normally take place after morning surgery. Please only request home visits if you are incapable of attending the surgery. Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment. It helps us to judge the urgency of your call if you are able to describe your symptoms. The receptionists are trained to deal with your call so do expect to be asked. All information is confidential. The doctor may telephone prior to, or instead of, visiting. Visits requested later in the day that are for the housebound, but are not urgent, will not be seen that day. Ring early if you wish for a routine call if you are housebound.
Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit. We rarely visit children at home as a responsible adult should be available to bring them to the surgery.
This home visiting guidance is based on RCGP guidelines. You cannot insist that a GP visits you at home.
A GP will only visit you at home if they think that your medical condition requires it. A GP can also decide how urgently a visit is needed.
Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.
GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.
GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.
GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.
GPs are not obliged to visit a patient if they have assessed the patient's clinical need on the telephone and found them to be suitable for an alternative method of healthcare.
As long as the GP has provided a plan for a patient (which may be an appointment the same day, a future day, telephone advice or attendance at another healthcare site such as A&E, a message communicated via reception) then the Practice will support any such decision made.