Violent and Abusive Patients

Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to ALL patients. Practice staff have the right to come to work without fear of aggression, violence or intimidation. Rudeness, shouting, swearing at practice staff will not be tolerated under ANY circumstances.

This practice may request the removal from the practice list of any patient who has committed an act of violence or if they behave in such a way that anyone working in the practice or present on practice premises (or elsewhere where the patient was being treated) feared for their safety. Such incidents will be reported to the police and will result in the patient being removed from the list.

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